Claims Investigation

Alive and Well Verifications

Confirm your claimant’s current living or deceased status, receipt of benefits checks or activity level with an alive and well verification. Our basic investigation is conducted through a telephone inquiry with the claimant and/or neighbors. It is followed by a search and verification of the claimant’s Social Security number, Social Security Administration Death Master File, and a nationwide search for obituary postings.

Comprehensive alive and well checks are conducted face-to-face through the industry’s largest all-employee network. The claimant is interviewed to obtain the Social Security Number, current address and telephone number, medical treatment and benefit check status, activity level, disability status, and a residence description to verify a claimant’s alive status.