Examination Management Services, Inc.

Quality Standards

At EMSI, we are committed to delivering the best quality and service in the industry. To achieve this, we have initiatives in place that span the entire breadth of our company and customer base.

Our determination to provide our clients with products and services that meet or exceed their expectations is outlined in our Corporate Quality Manual. This comprehensive manual provides guidance for all our employees. It is the foundation for our broad effort to strengthen quality and service excellence across all our business lines.

Operational Quality in Medical Records Retrieval

We use a variety of quality methods and measurements in our medical records retrieval process. Most notably, we use Lean Production Methods, sometimes called Value Stream Management. Lean Methods are based on critical-to-quality (CTQ) customer value, and the involvement of employees in re-engineering operating procedures.

By employing Lean Methods, we have reduced cycle times and waste. As a result, our clients get documents quicker and at a reduced cost.

Field Quality in Paramedical Examinations

Maintaining quality in the field comes with its own unique set of challenges. However, we have devised a host of methods and tools to ensure quality and identify areas for improvement in our paramedical examination offices.

Our Examiner Training Manual, Best Practices Manual and Exam Division Quality Audit Manual provide guidelines for our people in the field.

We conduct online desk audits using our state-of the-art ECHO imaging system. With ECHO, we randomly review exams prepared by all offices across our network. This helps us determine areas that may need improvement so we can take corrective action.

Our highly qualified office assessment team also performs onsite audits and office reviews. These assessments help us proactively correct problems in the field and give us useful information for improving existing operations. We also have an error-tracking system to identify improvement opportunities.

Branch Office Communications

Complimenting our auditing and error-tracking approach is our online Branch Partner Resource Center, which provides quality-related education information, standards and guidelines to our paramedical examination branch offices. This website is regularly updated with:

Training and best practices material
Regulatory guidelines
Error-prevention information
Customer-related field alerts
Guidance for performance improvement

A Culture of Service Excellence

Through measurement, communication and education, we are creating organizational changes that result in service excellence. Our clients can rest assured they’re receiving the best products and services available because we wouldn’t settle for anything less.




	Quality Standards At EMSI, we are committed to delivering the best quality and service in the industry. To achieve this, we have initiatives in place that span the entire breadth of our company and customer base. Our determination to provide our clients with products and services that meet or exceed their expectations is outlined in our Corporate Quality Manual. This comprehensive manual provides guidance for all our employees. It is the foundation for our broad effort to strengthen quality and service excellence across all our business lines. Operational Quality in Medical Records Retrieval We use a variety of quality methods and measurements in our medical records retrieval process. Most notably, we use Lean Production Methods, sometimes called Value Stream Management. Lean Methods are based on critical-to-quality (CTQ) customer value, and the involvement of employees in re-engineering operating procedures. By employing Lean Methods, we have reduced cycle times and waste. As a result, our clients get documents quicker and at a reduced cost. Field Quality in Paramedical Examinations Maintaining quality in the field comes with its own unique set of challenges. However, we have devised a host of methods and tools to ensure quality and identify areas for improvement in our paramedical examination offices. Our Examiner Training Manual, Best Practices Manual and Exam Division Quality Audit Manual provide guidelines for our people in the field. We conduct online desk audits using our state-of the-art ECHO imaging system. With ECHO, we randomly review exams prepared by all offices across our network. This helps us determine areas that may need improvement so we can take corrective action. Our highly qualified office assessment team also performs onsite audits and office reviews. These assessments help us proactively correct problems in the field and give us useful information for improving existing operations. We also have an error-tracking system to identify improvement opportunities. Branch Office Communications Complimenting our auditing and error-tracking approach is our online Branch Partner Resource Center, which provides quality-related education information, standards and guidelines to our paramedical examination branch offices. This website is regularly updated with: Training and best practices material Regulatory guidelines Error-prevention information Customer-related field alerts Guidance for performance improvement A Culture of Service Excellence Through measurement, communication and education, we are creating organizational changes that result in service excellence. Our clients can rest assured they’re receiving the best products and services available because we wouldn’t settle for anything less.