Examination Management Services, Inc.

Clinical Trial Support

Call Center Support Services

Our call center support services combine the latest in current technology with an experienced, medically trained support staff to bring clients the most comprehensive participant recruitment, retention, compliance, and post marketing follow-up services in the industry.

Comprehensive, Efficient Recruitment Support

When pharmaceutical companies plan their recruitment strategies, they want to get the most out of their media dollars while enrolling qualified participants as quickly as possible. That's why we invest significant resources in handling large volumes of calls at any time of day. For example, if a client places a radio ad during evening rush hour that produces 350 simultaneous responses to the call center, we're one of the few companies that can handle that call volume efficiently, effectively, and professionally with additional capacity to spare.

In addition, our proprietary reflexive questioning software, PharmaSEA (Scalable Electronic Applications), allows us to customize recruiting scripts to meet unique trial protocols for complete tracking, data capture, report generation and status reporting. Enrolled participants are referred to a nearby investigator site for prompt follow up and qualified individuals are efficiently randomized into the trial.

We help clients get their recruitment efforts completed on-time and on-budget while reaching a more diverse pool of participants for the most credible trial results.

Hassle-Free Participation Means Better Retention and Compliance

In a recent study, investigators found that inconvenience and poor customer service can significantly hamper retention and compliance efforts. That's why we offer a variety of services to make participation easier and more convenient for even the most involved trials. Our call center staff provides a variety of follow-up services designed to make participation hassle-free for trial subjects:

centralized scheduling
appointment reminders
rescheduling services
diary completion
medication reminders and compliance
quality of life surveys
informal subject feedback

Combine these services with our convenient mobile specimen and data collection, which allows us to go to participants' homes or workplaces, and clients are getting the retention and compliance support services that keep participants involved while producing better quality, credible data results.

Highly Customized Surveys for Post Marketing Follow-Up

Our services to pharmaceutical companies don't stop with FDA approval of their drugs. We also offer retrospective study services that are an important part of measuring the success of a drug in the market. Whether clients want to survey physicians regarding community adoption or cost-effectiveness of new drugs, or they want to perform quality-of-life surveys to patients who have been using a drug for some time, we have the technology and call center staff to support whatever surveys they need.

Our medically trained call center staff can handle virtually any size survey, from large-scale registries to smaller select groups. And while many companies only offer either in-bound or out-bound calling services, we offer both for the most comprehensive post marketing follow-up services possible. In addition, our proprietary reflexive-questioning software, PharmaSEA, allows us to customize surveys to meet each client's exact questioning specifications, which means survey data is more accurate, complete and credible.

Real-Time Call Center Reports Through Trials4Web

An important part of any clinical study is determining whether recruitment efforts are paying off or if current enrollment is less than expected. With our unique Trials4Web service, clients can get up-to-the-minute reports on current participant enrollment, including summary information on trial status. With this powerful tool, clients can adjust their media placement strategies to better fit their desired participant pool or modify their recruitment search to a different geographical area, which can speed up recruitment time and save money. Trials4Web is also a valuable tool for post marketing follow-up surveys. Clients can access real-time data on current survey results, giving them a snapshot of the data that's being collected.




Medicare Risk Adjustment Services Healthy House Calls Clinical Trial Support Mobile Specimen Collection Medical Record Services Call Center Support Epidemiology Support	Clinical Trial Support Call Center Support Services Our call center support services combine the latest in current technology with an experienced, medically trained support staff to bring clients the most comprehensive participant recruitment, retention, compliance, and post marketing follow-up services in the industry. Comprehensive, Efficient Recruitment Support When pharmaceutical companies plan their recruitment strategies, they want to get the most out of their media dollars while enrolling qualified participants as quickly as possible. That's why we invest significant resources in handling large volumes of calls at any time of day. For example, if a client places a radio ad during evening rush hour that produces 350 simultaneous responses to the call center, we're one of the few companies that can handle that call volume efficiently, effectively, and professionally with additional capacity to spare. In addition, our proprietary reflexive questioning software, PharmaSEA (Scalable Electronic Applications), allows us to customize recruiting scripts to meet unique trial protocols for complete tracking, data capture, report generation and status reporting. Enrolled participants are referred to a nearby investigator site for prompt follow up and qualified individuals are efficiently randomized into the trial. We help clients get their recruitment efforts completed on-time and on-budget while reaching a more diverse pool of participants for the most credible trial results. Hassle-Free Participation Means Better Retention and Compliance In a recent study, investigators found that inconvenience and poor customer service can significantly hamper retention and compliance efforts. That's why we offer a variety of services to make participation easier and more convenient for even the most involved trials. Our call center staff provides a variety of follow-up services designed to make participation hassle-free for trial subjects: centralized scheduling appointment reminders rescheduling services diary completion medication reminders and compliance quality of life surveys informal subject feedback Combine these services with our convenient mobile specimen and data collection, which allows us to go to participants' homes or workplaces, and clients are getting the retention and compliance support services that keep participants involved while producing better quality, credible data results. Highly Customized Surveys for Post Marketing Follow-Up Our services to pharmaceutical companies don't stop with FDA approval of their drugs. We also offer retrospective study services that are an important part of measuring the success of a drug in the market. Whether clients want to survey physicians regarding community adoption or cost-effectiveness of new drugs, or they want to perform quality-of-life surveys to patients who have been using a drug for some time, we have the technology and call center staff to support whatever surveys they need. Our medically trained call center staff can handle virtually any size survey, from large-scale registries to smaller select groups. And while many companies only offer either in-bound or out-bound calling services, we offer both for the most comprehensive post marketing follow-up services possible. In addition, our proprietary reflexive-questioning software, PharmaSEA, allows us to customize surveys to meet each client's exact questioning specifications, which means survey data is more accurate, complete and credible. Real-Time Call Center Reports Through Trials4Web An important part of any clinical study is determining whether recruitment efforts are paying off or if current enrollment is less than expected. With our unique Trials4Web service, clients can get up-to-the-minute reports on current participant enrollment, including summary information on trial status. With this powerful tool, clients can adjust their media placement strategies to better fit their desired participant pool or modify their recruitment search to a different geographical area, which can speed up recruitment time and save money. Trials4Web is also a valuable tool for post marketing follow-up surveys. Clients can access real-time data on current survey results, giving them a snapshot of the data that's being collected.